Warranty Policy

Our limited warranty applies to products purchased from Redfern Enterprises and its sub-brands: BACKplus, Eurosteam, iQ Handi Vac, iQ Heat, iQ Slim Tread, InstaChill, iQ Pure Breeze, RocketMop, ShowerMe, TIVA and Veito, (collectively “Redfern Products”).

It is the responsibility of the customer to keep and provide their purchase receipt to Redfern to show that their warranty is still active. 

Redfern reserves the right to provide the sole discretion on warranty coverage and availability as considered on a case-by-case basis. The warranty covers manufacturer’s defects in material or workmanship in all new Redfern products (as outlined by this warranty). Only products sold by an authorized merchant, retailer, or through official marketplace transactions are covered. Some third-party marketplace retailers may include their own additional warranty terms that supersede this warranty or are in addition to the terms stated here.

Unless otherwise stated, all products have a 90 day warranty that begins on the original date of purchase. Please refer to the Redfern Return Policy for details on return options during the first 30 days of the warranty period.

Please note that the warranty does not cover any problems caused by (a) misuse of the product, including commercial use, accidents, abuse, neglect, heat and humidity or (b) modification or any misuse contrary to the intended uses of the product, (c) damage caused by other equipment or (d) consequential damage, incidental damages or any costs related to construction, setup and assembly as incurred by 3rd party involvement.

This limited warranty applies only to hardware products licensed and sold by Redfern Enterprises.  Any manuals, media or documentation are licensed and warranted where applicable pursuant to separate written agreement.

Redfern will not provide any warranty coverage unless the claim is in compliance with all terms of this warranty statement and the proper return process and procedures are followed. To request warranty service, contact Redfern customer service directly. This notification must be made to Redfern about warranty service and must be made within the warranty periods, any communication past the milestone marks of the warranty (30 day mark and 90 day mark) are not covered by this warranty. Your identity and order information will be collected and the warranty verified as a valid purchase by a Redfern representative. Once Redfern determines that warranty service is required, you may be prompted for additional information or required to decide upon competing alternatives for resolution.

Damaged or defective products received by the customer and returned to us must be properly packaged in the original packaging, or packaging provided by us and shipped with the pre-paid shipping label provided by Redfern.

If you purchase from our wholesaler or distributor, please note that wholesalers and distributors’ websites that are NOT affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any wholesaler and distributors’ materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any wholesalers and distributors’ websites.

Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Please click here to get a RA# started (Return Authorization number) or call 1-877-462-5757 to speak directly to our customer service representative so that a file can be set up for you.