Privacy Policy

The information involved depends on how you interact with us. It can include:

• Contact and account information: your name, email address, phone number, delivery and billing addresses, and information used to maintain your customer account.
• Purchase and service information: products ordered, order or invoice numbers, purchase dates, delivery and return information, warranty or service requests, and information needed to verify a purchase.
• Communications and content you provide: messages, product questions, reviews, and photographs or videos submitted for identification, troubleshooting, damage review, or service.
• Website and device information: IP address, browser and device information, cookie identifiers, pages viewed, referring pages, and interactions with our website or marketing communications.
• Transaction information: payment status and transaction details needed to process and support an order. Payment providers handle payment details through their own systems. Please do not send full card details, banking credentials, or financial statements through our general support forms.

Please include only information relevant to your request. Avoid including identity documents, unrelated personal information, or images of other people when those details are not needed for product support.

We receive information directly from you when you place an order, use a form, communicate with us, or post a review. Website technologies can collect information automatically. Shopify and other providers involved in operating the store, delivering orders, providing support, or measuring marketing can also provide information connected with those services.

We use personal information to operate the store; process orders and returns; arrange delivery; provide product guidance, purchase verification, warranty and repair support; respond to inquiries; maintain accounts; and send transactional or product-safety communications.

We also use information to maintain website security, prevent misuse and fraud, improve our products and services, understand website performance, administer promotions or reviews, and provide marketing or advertising as permitted by law and your choices. Information may also be used to maintain necessary business records, meet legal requirements, and establish or defend legal claims.

Information may be disclosed to providers that support our business, including Shopify, order and delivery providers, payment processors, customer-support and form services, review platforms, communications providers, analytics services, and advertising partners. The information involved depends on the purpose and the service being provided.

Reviews and other content you choose to publish can be visible to other website visitors. Do not include information in a public review that you do not want others to see.

Information may also be disclosed when necessary to comply with law, respond to a lawful request, protect rights or safety, prevent fraud, or support a business transfer such as a merger or sale, subject to applicable requirements. We may disclose information at your direction or with your consent where appropriate.

Shopify hosts our online store and processes information to help provide the storefront and related services. Where we use Shopify Enhanced Services, Shopify may use information from interactions with our store together with information from interactions with other merchants or Shopify to provide those services, subject to the applicable settings, agreements, and privacy choices.

For Shopify’s own handling of personal information and the choices available directly through Shopify, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Other websites and services linked from our store have their own practices. This policy does not replace their privacy notices.

Our website uses cookies, pixels, and similar technologies for storefront functions, remembering preferences, analytics, communications, and advertising. The website includes third-party tools, including Google and Meta technologies. Depending on configuration and your choices, these technologies can collect device identifiers and information about browsing or interactions with the store.

Disclosing information to advertising partners can constitute a “sale,” “sharing,” or processing for “targeted advertising” under some US state privacy laws, even when money is not exchanged for the information. These definitions differ from an ordinary sale of a customer list.

Browser controls can limit or remove cookies, although doing so may affect store features and does not necessarily stop every form of data use. You may also use the privacy choices provided by the relevant advertising service. Contact us using the details below to request an applicable opt-out or ask about the choices available for your information.

Visit Your privacy choices for information and available controls concerning sale, sharing, and targeted advertising. The page explains how Global Privacy Control signals are handled where applicable.

You can unsubscribe from marketing email using the unsubscribe instructions in the message. If you receive optional text-message marketing, use the opt-out instructions provided with that service. You can also contact our team for assistance. Unsubscribing from marketing does not stop necessary order, service, warranty, or product-safety communications.

Depending on where you live and which laws apply, you may have rights to access information about the personal information we hold, obtain a copy, request correction or deletion, and opt out of certain uses or disclosures, including sale, sharing, or targeted advertising. Where applicable, you may also have rights to limit certain uses of sensitive information, use an authorized agent, or appeal a decision about your request.

To make a request, email infous@redfernent.com with the subject Privacy Request, or call 1-877-462-5757. Tell us what you are requesting and provide enough contact information for us to respond. We may need to verify a request using appropriate account or transaction information. Please do not send passwords, full payment details, or identity documents in your initial message.

Some requests are subject to exceptions, including where information must be retained for legal, security, transaction, or dispute-resolution purposes. We will handle applicable requests and any required appeal in accordance with the law. We will not unlawfully discriminate against you for exercising a privacy right.

We retain information for the purposes described in this policy, taking account of the nature of the information, the service requested, account and warranty needs, legal recordkeeping requirements, security, and disputes. Different records can require different retention periods.

We use safeguards intended to protect information. No website, storage system, or transmission method can be guaranteed completely secure. Please use care when deciding what information to provide through email or a public review.

Information may be processed in the United States and in other locations where Shopify or other service providers operate. Providers’ processing locations can differ from the location of our US office or the store’s primary hosting location.

Our store is directed to adults and is not intended for children under 13. We do not knowingly seek personal information from children under 13. If you believe a child has provided personal information through our store, contact us so we can review the concern and take appropriate action.

We may update this policy to reflect changes in our practices, services, or applicable requirements. The updated version will show its revision date. We will provide any additional notice or choice required by law for a material change.

Redfern Enterprises Inc.
4168 N Pecos Road, Suite 102
Las Vegas, NV 89115, United States

Email: infous@redfernent.com
Toll-free: 1-877-462-5757
Local: 702-795-3314