Help
FAQ
You can email us at infous@redfernent.com or call us at 1-702-795-3314. If you get a voicemail, please leave your full name and number including area code as we maybe assisting other customers. If you do not get an email response in 24-48 hours, please check your spam or junk folder.
Federal Holidays, Saturdays and Sundays we are Closed, to serve you!
We are located at 4168 North Pecos Road, Ste 102, Las Vegas Nevada 89115.
You can purchase online. We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, Paypal and Shop Pay.
We can only ship to physical addresses (Street Number and Street Name) in USA.
Large Items can not be shipped to a PO Box.
(Heaters / Heater Stands / Large Massage Pad / Air Coolers or Chillers)
You can check the status of your order anytime by logging in to our website www.redfernentus.com, under the Transaction section click on My Orders. Find your order on the list and click on it to receive the tracking information. To change or cancel an order that has already been processed please contact our Customer Service department for assistance at infous@redfernent.com.
Once we process your order for shipping, it can take up to 24 hours for the tracking information to load into the carriers system. Please contact our Customer Service department if your tracking information is still not available after 48 hours from shipping.
Our warehouse is located in Las Vegas, NV as a general guide it will take 2-10 business days for most orders to be received depending on distance from our warehouse.
Contact our Customer Service department by email infous@redfernent.com, including photos of damage and we will be happy to assist you.
Try logging into your Redfernentus.com account to track your order. If your tracking information is incorrect or not available please contact our Customer Service department infous@redfernent.com for assistance.
First, please review our Return Policy and then give our Customer Service a call at 1-702-795-3314 or email infous@redfernentus.com to get an Return Authorization number and we can help you get your item returned.