For any questions regarding product, use of product, pricing, repairs, orders or returns and refunds please contact us at…
4168 North Pecos Road, Unit 102
Las Vegas, Nevada, 89115
Nevada Local: 702-795-3314 ext.1
Toll Free: 1-877-462-5757 ext. 1
Hours: Monday – Friday 9:00 am – 5:00 pm PST
Our offices are closed Saturday, Sunday and all Statutory Holidays
Redfern USA Refund Policy: 30 Day Money Back Guarantee, from original date of purchase only with no exceptions. Please call for a Return Authorization number, RA# is valid for 10 business days only and item must be received within this time frame or refund will be denied. We reserve the right to charge a 30% restocking fee if item is returned in poor or damaged condition and will be charged at the discretion of Redfern Enterprises. Product must be returned in re-sellable condition with all original packaging. Freight must be prepaid to Redfern Enterprises. Shipping charges are non-refundable and COD packages will not be accepted. Massage Chairs, demo items and other items due to the nature of the product are a final sale, with not exceptions.
Warranty Repair/Exchange Claims: For complete warranty information please look at product listing for details. Please contact Redfern Enterprises to receive a Repair/Exchange Authorization Number, RA# is valid for 10 business days only and item must be received within this time frame.
Repairs out of Warranty: Please contact Redfern Enterprises to start a repair file and receive a Repair Authorization Number.